Who we are

Our website address is: https://socialcomplexity.eu. The contact of our Data Protection Officer is dpo@lip.pt.

What personal data we collect and why we collect it

Contact forms

When you contact us through the form in the contacts page, the information you submit is sent to our e-mail address and not kept on the server.


We use functional cookies for several WordPress features and a cookie for Matomo analytics.


We use a self-hosted Matomo instance for analytics, located in Portugal. We respect browsers’ Do Not Track feature and you can opt out at any time without any consequence for website functionality.

Matomo is used to analyse the behaviour of the website visitors to identify potential pitfalls; not found pages, search engine indexing issues, which contents are the most appreciated… Once the data is processed (number of visitors reaching a not found pages, viewing only one page…), Matomo is generating reports for website owners to take action, for example changing the layout of the pages, publishing some fresh content… etc.

Matomo is processing the following personal data:

  • Cookies
  • IP address (only the first two bytes are kept)

And also:

  • Date and time
  • Title of the page being viewed
  • URL of the page being viewed
  • URL of the page that was viewed prior to the current page
  • Screen resolution
  • Time in local timezone
  • Files that were clicked and downloaded
  • Link clicks to an outside domain
  • Pages generation time
  • Country, region, city
  • Main Language of the browser
  • User Agent of the browser

The processing of personal data with Matomo is based on legitimate interests.

Processing your personal data such as cookies is helping us identify what is working and what is not on our website. For example, it helps us identify if the way we are communicating is engaging or not and how we can organize the structure of the website better. Our team is benefiting from the processing of your personal data, and they are directly acting on the website. By processing your personal data, you can profit from a website which is getting better and better.

Without the data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.

How long we retain your data

Raw analytics data is eliminated after 180 days.